Payment Policy

1. Public service prices

The website lists standard base prices for defined logo and visual identity services:

• Logo Design — $450
• Logo Redesign & Refresh — $550
• Logo Suite & Variations — $750
• Color Palette & Typography System — $400
• Social Media Brand Kit — $500
• Business Card & Stationery Design — $450
• Brand Style Guide — $900
• Complete Visual Identity Package — $1,850

These prices apply to the standard scope described in a written proposal. They do not include unlimited concepts, unlimited revisions, printing, trademark services, rush scheduling, unusual production requirements, purchased fonts, stock media, or work not expressly listed.

2. Written project fee

Before work begins, the client receives a written scope identifying the project fee and planned payment schedule. Once accepted, the fee is fixed for that scope. A price changes only when the client approves additional or changed work, a new cost is required and disclosed, or the project is restarted under terms that allow a revised quote.

Website prices and informal discussions do not replace the accepted project document. If they differ, the project document controls.

3. Invoices and due dates

Invoices are issued electronically and are payable in United States dollars by the date shown on the invoice. A project may require an initial payment before scheduling, one or more milestone payments, and a final payment before delivery of final production-ready files. The exact schedule is stated in the proposal or invoice.

The client is responsible for reviewing the invoice promptly and reporting a good-faith billing question before the due date. Silence does not cancel a valid invoice for accepted or completed work.

4. Payment methods and processing

Available payment methods are identified on the invoice or through the payment instructions provided for the project. A third-party payment provider may process the transaction under its own terms and privacy practices. Nexaliq Identity does not ask clients to submit full payment-card credentials through a general website inquiry form.

A payment is considered received when cleared and made available, not merely when initiated. The client is responsible for accurate payment details and any fee imposed by its own bank or chosen payment method.

5. Initial payments and reserved time

An initial payment may reserve project capacity and authorize onboarding, discovery, or design work. Whether any portion is non-refundable is stated in the accepted project terms and governed by the Cancellation & Refund Policy.

If the required initial payment or client materials are delayed, the planned start date may be released. A new start date depends on current availability.

6. Additional work and change orders

Requests outside the accepted scope are not included in the fixed project fee. Examples may include additional logo directions, extra revision rounds, a new business name after concept development, new applications, copywriting, animation, packaging, rush delivery, or recreation of files not supplied in usable form.

Before material additional work begins, Nexaliq Identity will describe the added work, fee, and schedule effect. Acceptance may occur through a signed change order, an approved written quote, or another clear written authorization.

7. Third-party and production costs

Printing, font licenses, stock media, domain services, software subscriptions, trademark filings, specialist production, shipping, and vendor fees are not included unless expressly stated. The client is responsible for third-party terms and renewal fees associated with resources licensed directly to the client.

No material third-party cost will be incurred on the client’s behalf without authorization. Non-cancellable authorized costs remain payable if the project is later paused or cancelled.

8. Taxes

Quoted prices exclude sales, use, value-added, withholding, or similar taxes unless the written quote states otherwise. If Nexaliq Identity is legally required to collect a tax, it may be added to the invoice. The client is responsible for taxes imposed on the client’s purchase or use of services, except taxes based on Nexaliq Identity’s net income.

A client requesting tax-exempt treatment must provide valid documentation before the relevant invoice is finalized.

9. Overdue payments

If an invoice is not paid by its due date, Nexaliq Identity may send a reminder and pause meetings, revisions, exports, delivery, or further work until payment clears. A pause may change the schedule and does not require reserved capacity to remain available.

Late fees or collection costs will be charged only if stated in the accepted project documents and permitted by law. The client remains responsible for properly completed work and authorized costs. Reasonable costs of collecting an undisputed overdue amount may be recoverable where allowed.

10. Billing disputes

A client disputing an invoice should provide the project name, invoice number, disputed amount, and specific reason. Both parties should review the accepted scope, approvals, change requests, work completed, and payment history in good faith.

The undisputed portion remains payable. Contacting Nexaliq Identity first may resolve an error more quickly than a chargeback. Nothing in this Policy removes a payment right that cannot lawfully be waived.

11. Payment and intellectual property

Payment for design labor does not automatically transfer every concept, source file, font, stock asset, method, or third-party right. Before full payment, all review materials are provided only for evaluation and approval within the project.

Final rights in approved original work transfer or become licensed only after all applicable project invoices have been paid and the written ownership terms have been satisfied. Rejected concepts and excluded materials remain with their existing owner. The Intellectual Property & Licensing Policy provides more detail.

12. Final delivery

Final high-resolution, vector, production-ready, editable, or source deliverables may be withheld until the account is paid in full. Once payment clears, delivery will be made according to the agreed scope and method. The client should promptly inspect, download, and back up the files.

13. Refunds and credits

Refund eligibility is determined under the Cancellation & Refund Policy, the accepted project terms, applicable law, work completed, and authorized costs. Unused revision rounds, unused project ideas, or a decision not to use approved work do not create an automatic credit or cash value.